Course Overview

Customer Service Excellence in Level 7 Extended Diploma Certificate in Tourism and Hospitality Management is a comprehensive program that focuses on developing the necessary skills and knowledge to excel in the field of customer service within the tourism and hospitality industry.

Job Designations

• Customer Service Manager
• Guest Relations Manager
• Front Office Supervisor
• Concierge
• Hotel Operations Manager

Course Units

• Customer Relationship Management
• Service Quality Management
• Communication Skills for Hospitality
• Leadership in Tourism and Hospitality
• Managing Customer Expectations

Entry Requirements

Applicants must have a Bachelor's degree or equivalent in a related field and demonstrate a strong interest in customer service and hospitality management.

Course Fee

Duration	Fee
9 months (Standard mode)	GBP £999
6 months (Accelerated mode/ Fast-track)	GBP £1299

The fee is payable in monthly or quarterly instalments. We offer a 5% discount if you pay the full fee upfront in 1 instalment.

Why This Course?

Customer Service Excellence in Level 7 Extended Diploma Certificate in Tourism and Hospitality Management is essential for individuals looking to advance their careers in the hospitality industry. This program equips students with the necessary skills to provide exceptional customer service and stand out in a competitive market.

Frequently Asked Questions

Q: What career opportunities can I pursue after completing this course?

A: Graduates can explore roles such as Customer Service Manager, Guest Relations Manager, Front Office Supervisor, Concierge, and Hotel Operations Manager.

Q: Is work experience required for this course?

A: While work experience is not mandatory, having prior experience in the hospitality industry can be beneficial for a deeper understanding of the course material.

Q: Can I study part-time while working?

A: Yes, this course offers flexible study options, allowing students to balance their studies with work commitments.